Refund policy

As a small business and since most to all items are handmade by me, I do not offer refunds or returns for changes of mind. I also do not offer refunds or returns on gift cards.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right through a replacement or refund.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lilmatchadesigns@gmail.com.

 

If you have any questions regarding returns and refunds please contact me at lilmatchadesigns@gmail.com.